How 365abe Protects Your Personal Information

1. Introduction

365abe ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect data that you provide to us or that we generate about you when you access or use the 365abe website and Services (collectively, "the Platform").

This Privacy Policy applies to all visitors and registered players of 365abe, including players based in Bangladesh and any other jurisdiction where the Services are accessible. By accessing the Platform, creating an account, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the 365abe platform. If there is any conflict between this Privacy Policy and the Terms and Conditions with respect to data handling, this Privacy Policy shall prevail.

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Privacy Policy.

2. Personal Data We Collect

We collect personal data that you provide directly to us, as well as data that is generated automatically through your use of the Platform. The categories of data we may collect include:

Data you provide directly:

Data collected automatically:

Data from third parties:

We may receive information about you from third-party identity verification providers, payment processors (such as bKash, Nagad, Rocket, and Upay), fraud prevention services, and analytics partners. This data is used solely for the purposes described in this Privacy Policy and is handled with the same level of care as data you provide directly.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person under this age threshold, we will take immediate steps to delete that data and close the associated account.

3. How We Use Your Personal Data

365abe processes your personal data only for legitimate, clearly defined purposes. The primary purposes for which we use your data include:

• Account Management: To create, verify, maintain, and administer your player account, including processing deposits, withdrawals, and bonus allocations.
• Identity Verification (KYC): To comply with our Know Your Customer obligations and confirm that you meet the minimum age requirement of 21 years. We may use third-party identity verification services for this purpose.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banking institutions in Bangladesh, and to maintain accurate financial records.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner, including communications via email at [email protected].
• Security and Fraud Prevention: To monitor account activity for signs of fraud, money laundering, unauthorised access, or any other suspicious behaviour. We use automated tools and manual review processes for this purpose.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, data retention obligations, and any lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the overall quality, performance, and functionality of the 365abe platform.
• Responsible Gaming: To monitor for indicators of problem gambling behaviour and, where necessary, implement responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion in line with our Responsible Gaming Policy.
• Marketing Communications: With your explicit consent, to send you promotional offers, bonus notifications, and news about new games or features at 365abe. You may opt out of marketing communications at any time by contacting our support team.

We do not use your data for any purpose beyond those listed above without your prior consent, unless we are legally required to do so.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: Processing is required to fulfil the contract between you and 365abe — specifically, to operate your account, process transactions, and deliver the Services you have requested.
• Legal Obligation: Processing is necessary for compliance with applicable laws, including identity verification, anti-money laundering checks, and mandatory record-keeping requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improvement of our Services, provided those interests are not overridden by your rights and interests.
• Consent: For optional processing activities such as marketing communications or the use of non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Sharing Your Personal Data

365abe does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary transactional data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banking partners in Bangladesh solely to facilitate deposits and withdrawals.
• Identity Verification Providers: We may share identifying documents and personal details with accredited KYC and AML verification service providers to confirm your identity and age.
• Game Providers: Your account identifier and game session data may be shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of delivering game content and resolving technical disputes.
• Analytics and Security Partners: Anonymised or aggregated data may be shared with analytics platforms and cybersecurity service providers to help us understand platform usage and detect threats. No individually identifiable data is shared in this context.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of 365abe, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. We will notify affected players prior to any such transfer where reasonably practicable.

All third parties with whom we share personal data are contractually required to handle that data in accordance with applicable privacy standards and to use it solely for the purposes for which it was disclosed.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as necessary to fulfil the purposes described in this Privacy Policy or to comply with our legal obligations.

Specifically:

• Active Accounts: Data is retained for the full duration of your account's active status, including all transaction records, betting history, and communications.
• Closed or Dormant Accounts: Following account closure or a defined period of inactivity, we typically retain personal data and financial records for a minimum of five (5) years to satisfy anti-money laundering record-keeping requirements and to handle any potential legal claims.
• Marketing Preferences: If you withdraw consent for marketing communications, we will remove you from active mailing lists within a reasonable timeframe, but may retain a record of your opt-out preference to ensure we do not inadvertently contact you again.
• KYC Documents: Copies of identity documents submitted for verification purposes are retained for the period required by applicable law following account closure.

When your data is no longer required for any of the above purposes, we will securely delete or anonymise it in accordance with our internal data retention procedures.

7. Cookies and Tracking Technologies

365abe uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that enable us to recognise your browser, remember your preferences, and gather usage data. The categories of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, login state, and navigation. These cookies cannot be disabled without affecting the operation of the Platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the Platform — for example, which pages are visited most frequently and where errors occur. This data is used to improve Platform performance and user experience.
• Functional Cookies: These cookies allow the Platform to remember choices you have made — such as preferred language or display settings — and provide a more personalised experience.
• Marketing Cookies: With your consent, these cookies may be used to deliver promotional content and targeted offers that are relevant to your interests. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Continued use of the Platform without adjusting your browser settings constitutes acceptance of our use of cookies as described above.

8. Data Security

365abe implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data and financial records on secured, access-restricted servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required to perform their specific job functions.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Multi-factor authentication (MFA) options available for your player account to add an additional layer of login security.
• Continuous monitoring of our systems for suspicious activity, data breach attempts, and other security incidents.

While we take all reasonable steps to safeguard your data, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that affects your rights and interests, we will notify you promptly in accordance with our incident response procedures and applicable legal requirements.

You are responsible for maintaining the confidentiality of your account password. We strongly advise using a unique, complex password and enabling any additional security features available on your account. If you suspect your account has been compromised, contact us immediately at [email protected].

9. Your Privacy Rights

As a player using the 365abe platform, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. We will honour such requests where there is no overriding legal or contractual reason to retain the data.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the ways in which we process your data while a dispute or complaint is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact our data team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may require you to verify your identity before processing your request to protect against unauthorised access to your data.

10. International Data Transfers

Your personal data may be processed and stored on servers located outside Bangladesh, including in jurisdictions where data protection laws may differ from those applicable in your home country. Where such transfers occur, 365abe takes appropriate steps to ensure that your data receives an adequate level of protection, including through contractual safeguards with the recipient parties.

By using the 365abe platform, you consent to the transfer of your personal data to and from such jurisdictions as described in this Privacy Policy, subject to the protections outlined herein.

11. Third-Party Services and Links

The 365abe platform may contain references to third-party game providers and payment partners. While we take care to work with reputable partners, 365abe is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with the Platform.

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own data governance frameworks. Data shared with these providers in the course of game delivery is limited to what is operationally necessary and is subject to the contractual protections described in Section 5 of this Privacy Policy.

12. Children's Privacy

The 365abe platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, use, or store personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to us or created an account without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete all data associated with that account and close it without delay.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 365abe handles your personal data, please do not hesitate to reach out to our dedicated privacy and support team.

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

We take all privacy-related enquiries seriously and aim to acknowledge incoming requests within two (2) business days and provide a substantive response within fourteen (14) business days. For sensitive data requests, we may require identity verification before proceeding.