Responsible Gaming at 365abe

Our 21+ Age Policy

365abe is strictly an adult-only platform. Players must be a minimum of 21 years of age to register an account, make a deposit, or participate in any game or betting activity on the platform. This is a non-negotiable requirement that applies to all players in Bangladesh and beyond.

During the account registration and verification (KYC) process, we require all players to submit valid proof of age. Accepted documents include a National Identity Card (NID), passport, or birth certificate. Any account found to belong to a person under the age of 21 will be permanently closed and all associated funds returned in accordance with our policies.

We also ask parents and guardians to be aware of how young people in their household use internet-connected devices. If you believe a minor has created an account on 365abe, contact us immediately at [email protected] so we can take urgent action.

How to Activate Responsible Gaming Tools

All responsible gaming tools at 365abe are available directly through your account settings once you have logged in. To activate any of the tools listed on this page, follow these steps:

1. Log in to your 365abe account using the login page.
2. Navigate to the Account Settings section from the main menu.
3. Select Responsible Gaming from the available options.
4. Choose the tool you wish to activate — deposit limit, session limit, time-out, or self-exclusion.
5. Confirm your selection. Restrictions take effect immediately upon confirmation.

If you are unable to find these settings or require urgent assistance, our 24/7 customer support team is available at any time to help you activate any restriction on your account. You do not need to wait — contact us the moment you feel you need support.

Please note that protective limits such as deposit caps and session limits take effect immediately when reduced. Requests to increase or remove a restriction are subject to a mandatory waiting period of at least seven (7) days to protect players from impulsive decisions.

Deposit Limits Explained

A deposit limit is one of the most effective tools for keeping gambling within your means. At 365abe, you can set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached within the chosen period, no further deposits will be accepted until the period resets.

For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 in any rolling seven-day period, regardless of whether you are using bKash, Nagad, Rocket, Upay, or any other accepted payment method. The limit applies across all payment channels simultaneously.

You may request a reduction to your deposit limit at any time, and the lower limit will take effect immediately. Requests to raise your limit will be subject to a minimum seven-day review period, giving you time to reconsider and ensuring the decision is not made impulsively.

Self-Exclusion: A Serious Commitment

Self-exclusion is the most robust tool available at 365abe for players who feel they need a meaningful break from gambling. When you activate self-exclusion, your account is immediately suspended and you will be blocked from logging in for the duration of the chosen exclusion period.

Available self-exclusion periods at 365abe include:

• 6 months — recommended as an initial step for players concerned about their habits.
• 1 year — suitable for players who need a longer reset period.
• 3 years — for players who require an extended break to address underlying issues.
• 5 years (or permanently) — for players who wish to close their account with no intention of returning.

During a self-exclusion period, 365abe will take all reasonable steps to prevent marketing communications from reaching the excluded player and to block any new account registrations from the same individual. Upon the end of the exclusion period, accounts are not automatically reactivated — you must contact support to make a deliberate, informed request to resume play.

We strongly encourage any player who is considering self-exclusion to seek professional counselling support alongside activating this tool. Gambling problems can have deep personal roots, and professional help can make a significant difference to long-term recovery.

Tips for Playing Responsibly at 365abe

Responsible gaming is a shared effort between 365abe and our players. Here are some practical guidelines to help ensure gambling remains a fun and controlled activity:

• Set a budget before you play and treat it as an entertainment expense — not an investment. Only gamble with money you can genuinely afford to lose.
• Set a time limit for each gambling session and stick to it. Use our session limit tool to make this automatic.
• Never chase losses. If you have reached your budget for the day, stop. Chasing losses almost always leads to larger losses.
• Take regular breaks. Step away from the screen, refresh your mind, and return only when you feel relaxed and in control.
• Avoid gambling when stressed, tired, or upset. Emotional states can impair judgement and lead to decisions you might regret.
• Keep gambling separate from essential expenses. Never use rent money, bill payments, or emergency savings for gambling.
• Be honest with yourself. If gambling stops being fun and starts feeling like a compulsion, that is a signal that it is time to take a break and seek support.

Getting Help: You Are Not Alone

Problem gambling affects people from all walks of life. If you feel that gambling is causing harm to your finances, your relationships, or your mental health, please know that help is available and that reaching out is a sign of strength, not weakness.

365abe encourages all players in Bangladesh who are concerned about their gambling habits to speak openly with our customer support team. Our agents are trained to handle sensitive conversations with care and confidentiality. We can help you activate account restrictions, discuss your options, and signpost you to further support resources.

You do not need to be in crisis to ask for help. Even if you simply feel that gambling is taking up more mental space than it should, that is a good enough reason to reach out. Our team is available around the clock, every day of the year, at Bangladesh Standard Time (BST, UTC+6).